Specialising in Conflict Management training & Staff Development

Conflict Management & Staff Development

Global is licensed to deliver Maybo Training Programmes, the UK's leading brand in workplace conflict management training.

Maybo training maps to key standards & qualifications & encourages non physical responses to conflict & violence. The unique Maybo's trainingprogramme equips candidates with the necessary skills to calm a situation, without resorting to the application of pain techniques to gain the aggressor's compliance.

We provide a range of Conflict Management & Physical intervention training programmes. You can benefit from the reassurance provided by this creditable, accredited training model in such high risk subject. We can guide you through the possible solutions that might suit your organisation.

Global Training’s IMPACT Conflict Management training, Personal Safety & Physical Intervention Skills & supporting knowledge are recognised amongst the best in the UK. Training can be carried out onsite in sessions to suit your time frame & is simple & very effective.  Staff are left feeling confident & reassured in managing conflict in their professional & personal lives.

Physical intervention skills may be needed in some workplaces to manage challenging behaviour safely.  Maybo’s physical intervention skills are based on natural movements that do not rely on strength or aggression. These no-violent skills have been legally & medically reviewed & have earned considerable credibility across different sectors.

Global provide a range of management & staff development training programmes to help develop your staff to their full potential.  All of our courses can be tailored to your organisation & meet your exact requirements.

The delegates will learn how to motivate & develop teams to continuously improve performance whilst growing own skills in dealing with difficult situations decisively. An awareness of current theory & practice combined with practical exercises during the course will build confidence in management style. Delegates leave equipped with the skills to tackle the team leader role head on.

The transition from team member to team leader can be very daunting. The relationship with team colleagues change & the skill sets required to perform effectively is very different. This course helps both newly appointed & experienced team leaders/ supervisors understand their role & trains them how to perform effectively.

This course gives a good understanding of, & skill development in, the areas required to enhance staff performance. The course starts by understanding a performance management strategy by reviewing the skill-will grid. It then converts strategy to practice by looking at the practical ways we can use to close performance gaps. The course develops into the key day-to-day skills required to maximise performance ending with a detailed look at the performance counselling meeting.

This appraisal skills course will equip delegates with all the necessary skills & knowledge to position the appraisal process in the right way, to prepare & deliver the process in a professional manner & to maximise the opportunity as a positive experience for both parties. This course will give you a number of approaches & techniques to ensure that the appraisals that you conduct are structured, balanced, productive & positive.

This course is intended for any manager or supervisor who may be tasked with carrying out an internal disciplinary investigation & interview to build confidence & ‘de-mystify’ the process into easy-to-follow steps. Discover how to structure an effective & easy-to-implement disciplinary process that adheres to UK employment disciplinary procedure,  how to conduct a disciplinary investigation & how to prepare for, & deliver, the disciplinary interview & result.

During this course we will not only uncover the core skills associated with developing & implementing an effective structured recruitment interview but also provide an encompassing selection process right from when the resignation letter is received.

This course demonstrates how coaching is an immensely valuable tool for ensuring the individuals in your team both meet & exceed the goals you set for them. It will help improve team performance & the ability to obtain better results through people & increase motivation throughout your team.

This course examines the techniques & processes required for designing & delivering training sessions (one-to-one on-job or group training off-job) that improve employee’s skill, knowledge & ultimately boost job performance.

This interactive course is specifically designed to build confidence by providing participants with the knowledge & skills to effectively plan & deliver professional presentations.

This course helps customer service providers understand the importance of their role & develop essential skills required to deliver superior customer service i.e. service which doesn’t just satisfy, it delights! - the words used, the way they are used & the actions taken to fulfil our customer expectations.

This course will help Receptionists understand the importance of their role & develop essential skills required in their effective performance. It enables delegates to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling, & generating greater customer satisfaction & loyalty.

An interactive & highly practical telephone skills training course will help delegates understand the challenges of telephone communication; communicate more effectively & efficiently with customers & colleagues; build empathy & rapport & provide tips & tactics to deal with the more challenging callers.

Poor use of time creates a range of problems - under performance, job dissatisfaction, work overload & stress.  We cover how to build time management techniques into daily work routines so that time management problems can be recognised & tackled, staying in control of your working day. The result? The working day will be less stressful, more productive & much more

The course provides core knowledge & skills around how to be assertive to build confidence & effectiveness. It demystifies the differences between assertiveness & aggressiveness at work, helps you understand the impact of your communication on others & provides key tactics & processes in your verbal & non-verbal communication.

The City & Guilds Awarding Body have appointed Global as an approved Learning centre & are able to deliver both Unit 1 & Unit 2 of the National Certificate For Door Supervisors 1900, as required by the SIA (Security Industry Authority) sectors.